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Best Rate Guarantee

Best Rate Guarantee



Feel confident knowing that you will always get the best available rate on line at Strand House 

When you next make a booking, we guarantee that you will always receive the best possible rates providing you book directly through the hotel website, or via the hotel reservation desk. This is our best rate guarantee to you.

Should you find a cheaper rate displayed anywhere on line available for the intended date/s of your stay, please contact us and we will guarantee to match or even beat that rate, on a like for like basis i.e. length of stay and other stay requirements and restrictions. One of our biggest business costs is paying commissions to travel agents and third parties, especially on line, and rest assured these costs do nothing to benefit your experience, or our service provision to you.

And best rate guarantees aren’t the only benefit of booking directly with us, far from it.

12 reasons why you should always book directly with us:-

  • The best choice - When you book on directly with us,, you have access to the most available rooms, room types and prices, making us your best online source for the most choices. We will seldom, if ever, give our best rooms to the online third party travel market to sell.
  • Many other travel sites charge a hidden booking fee, sometimes up to £10. So, why not avoid the hidden fees? Simply, make your reservations directly with us and you’ll never pay a booking fee.
  • Everything the way you want it. That's because the hotel will document your room preferences and have everything ready for your arrival
  • Pre-arrival assistance. To help you plan your stay, we'll send you a pre-arrival welcome email on request, inviting you to let us know of any special requirements you may have for your stay
  • Pre-stay, thorough care and aftercare – our commitment to and pride in our concierge, guest service and customer relationship management is absolute, and this begins as soon as you make a booking with us, and continues after your stay with an invitation for a return visit, and a guest survey so that you can tell us how we did.
  • Book direct with the hotel rather than on a 3rd party website. We always promote the very best rates direct and if you for any reason can get your room cheaper with a 3rd party we will match the rate!
  • You can contact the hotel easily and directly at any time. We are also always on hand with our huge reservoir of local knowledge to help you plan tours, attraction visits, outdoor activity and adventure.
  • A very understanding approach to cancellations or necessary booking amendments, especially those due to travel disruption.
  • Quality assurance from experts you can trust – Strand House is independently quality assured by the national hotel grading agencies on a continuous, professional basis
  • Great customer service. The hotel is here to assist you 24 hours a day, 365 days a year
  • No hidden costs or penalties. All room charges and taxes are shown up front on our website. And there are no additional fees to modify an existing reservation
  • Always at your discretion, we will add your details to our guest database so that you are entitled to receive loyalty rewards, special deals exclusively for returning guests, and advance notification of all our latest news, deals and offers. We do not add guests to our loyalty programs unless or until they book directly with us.
  • Total privacy and security. You can trust your transactions are safe and secure. Because, we use state-of-the-art technology and have partnered with SAGEPAY a leading provider of Internet payment services and THWAITES trust services to ensure that your personal information is automatically encrypted before it‘s sent over the Internet.

If you have any questions or concerns about the way you personal details are handled, please contact us.